Claims and complaints against providers of tourist services that offer their activities through
an internet portal that could not be located at its commercial address or be contacted through
any telephone number.
When a supplier or provider offers you a service through electronic means and do not comply with the price, services, features, terms, contracts, warranties, terms, etc. You must submit your complaint formally to the Public Prosecutor's Office nearest to your address, against the person or persons responsible; at the same time, we suggest you to take the following documentation: