Services

Report Theft or Other Issues

If you have been a victim of a crime, it is very important that you report it to the authorities. If you make the corresponding complaint, it increases the probability of apprehending the perpetrator of the crime, to prosecute him/her means preventing him from re-committing harm to you or someone else.

The complaint of a robbery, assault, and attempt of murder or any attack on physical integrity can be done in the nearest agency where the offense was committed:

  •    Fiscalía General del Estado de Quintana Roo
    Av. Adolfo López Mateos No. 500, Colonia Italia, Chetumal
    Phone number: 983 835 0050
      see map
  •    Vice Fiscalía General del Estado de Quintana Roo, Zona Centro
    Calle 77 por 56, Col. Leona Vicario, C.P.77210, Felipe Carrillo Puerto
    Phone number: 983 83 40150
      see map
  •    Fiscalía General del Estado de Quintana Roo, Riviera Maya
    Calle Zapote S/N, Villa Mar 1, cerca del Arco Vial, C.P. 77710, Playa del Carmen
    Phone number: 984 877 2600
      see map
  •    Vice Fiscalía General del Estado de Quintana Roo, Zona Norte
    Av. Xcaret esquina Kabah, Supermanzana 21, Manzana 3, Lote 14, C.P. 77500, Cancún
    Phone number: 998 881 7150
      see map
  •    Fiscalía General del Estado de Quintana Roo, Agencia Zona Hotelera
    Blvd. Kukulcan, Km 12.5, C.P. 77500, Cancún
    Phone number: 
      see map
  •    Fiscalía Especializada para la atención de Delitos contra la Mujer y por Razones de Género, Cancún
    Región 94, Mza.8 Lte3 sobre la Ruta 5, C.P. 77517, Cancún
    Phone number: 998 881 7150 ext. 2500
      see map
  •    Agencia de la Fiscalía General del Estado en Isla Mujeres
    Sm8, mz117, Lt 1, Vista Alegre paseo de los peces, Isla Mujeres
    Phone number: 
      see map
  •    Agencia de la Fiscalía General del Estado en Cozumel
    Av. 65, con calle 25, colonia Maravilla a un costado de la Cruz Roja, Cozumel
    Phone number: (987) 8572894
      see map
  •    Agencia de la Fiscalía General del Estado en Bacalar
    Calle 12 entre Av. 9 y Av. 13 colonia Serapio Flota, Bacalar
    Phone number: 
      see map

The process is completely free

Filing a complaint is free and does not demands any formality from the citizen, this can be done verbally or in writing. You must include the greater number of elements possible to help with the investigation: the date, time, place, and circumstances in which the offense has been committed, the identification of the suspect(s) (if known) and the indication of witnesses and other evidence.

It is the obligation of the Public Ministry Agent to hear the complaint, regardless of any identification and/or proof of residency on behalf of the claimant.

Once the complaint is presented, you must receive a free copy of your report or a certified copy by paying the corresponding fee.

You can also complete the complaint via the internet at Denuncia en Linea Cancún website (Cancún only), or at the Federal Prosecutors office website, after that, you must ratify your expressed report in person within the following 48 hours.